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Hurry up and listen for more effective communication
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| Contrary to what some chatty folks might believe, effective listening is a vital key to successful communication. In her book “Listening: attitudes, principles, and skills,” Cornell University Professor Judi Brownell says that effective listening has six key components: Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding. Following is a summary of the key components in Brownell’s HURIER model: | | Related links:
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The conceptualization that describes effective listening is made up of the following six components: Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding
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- Hearing. The hearing stage refers how we focus on and perceive the symbols in the sender’s message. At this stage it’s important that we pay careful attention to what is being communicated.
- Understanding. The understanding stage refers to how we decode a message. Here we must understand how the meaning we apply to the symbols may be different from those intended by the sender. Try to focus on what was meant so you can correctly decode and better understand the intended message.
- Remembering. The remembering stage reflects how we retain what we've heard so we can properly act on the message. Important here is to be able to correctly recall the message so we can craft an appropriate response.
- Evaluating. In the evaluation stage we make judgments about what we’ve decoded. Important here is to make careful judgments about what we’re decoding, and delay judgment on a message until we have all the necessary information necessary to correctly evaluate the message. Also important is being flexible enough to adjust judgment in light of new information.
- Interpreting. In the interpreting stage we take the message we’ve decoded and consider it in light of the entire communication package, including all verbal, nonverbal, and environmental factors. We look deeper at what might have been meant and try to understand underlying messages. Important here is to avoid tainting the message by reading into it something that isn’t there.
- Responding. In the responding stage we react to the message. When responding we should consider our verbal and nonverbal reactions and whether they’re appropriate feedback. Everything we do or don’t do can send strong messages about how we perceive the person and their message. It’s important that to encode a proper response to make sure the sender knows you’re paying attention and that you value them and his or her communication.
Source: Judi Brownell (2005). Listening: Attitudes, Principles, and Skills, 3rd edition. Allyn & Bacon.
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Written by Brent Duncan |
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